Shipping policy
Shipping Policy
At Beauty Secret, we aim to process and deliver your beauty orders safely and on time.
Order Processing
Orders are usually processed within 1-2 business days after payment confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.
Shipping Locations
We currently ship across India. Delivery availability may depend on the serviceability of your PIN code by our courier partners.
Delivery Timeline
Estimated delivery time is usually 3-7 business days after dispatch, depending on your location. Remote locations may take longer.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you place your order.
Free shipping may be available on orders above the minimum order value shown on our website or checkout page.
Order Tracking
Once your order is shipped, tracking details will be shared by email, SMS, or WhatsApp where available. You can use the tracking link to check the delivery status.
Delayed Delivery
Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, incorrect address details, or other situations beyond our control. If your order is delayed, please contact us and we will help coordinate with the courier partner.
Incorrect Address or Failed Delivery
Please enter your complete and correct delivery address, phone number, and PIN code while placing the order. If delivery fails due to incorrect details, customer unavailability, or refusal to accept the order, additional shipping charges may apply for re-shipping.
Damaged or Missing Items
If your order arrives damaged, leaking, tampered with, or has missing items, please contact us within 24-48 hours of delivery with clear photos/videos of the package and product. We will review the issue and assist with a suitable resolution as per our refund and replacement policy.
Contact Us
For shipping support, contact us:
Beauty Secret
Shop G/F 08, Iscon Emporio, Near Star Bazar, Satellite, Ahmedabad, Gujarat 380015
Phone/WhatsApp: +91 70468 48638
Email: support@mybeautysecret.in
